Refund, Cancellation & Settlement Policy

This policy governs all subscription payments made by organisations (Trusts, Temples, Mandals, NGOs and businesses — collectively "Customers") to Nidhi Arpan in exchange for access to the Nidhi Arpan SaaS platform, including all Tier 0 (Festival Pass) and Tier 1 (Enterprise SaaS) plans listed on our Pricing page.

This policy does not govern donations, POS collections, or ticket sales that Customers receive from their own donors — those funds are routed to the Customer's bank / UPI account directly and settlement is governed by our Terms of Service.

• All Tier 1 monthly, quarterly and annual subscription payments are final once the payment is captured by our payment gateway.
• All Tier 0 Festival Pass one-time purchases are final and non-refundable, including passes purchased for events that were subsequently postponed, rescheduled or cancelled by the organiser.
• Add-on quota top-ups (extra admin seats, extra volunteer seats, extra SMS credits, additional storage, custom domain fees) are final and non-refundable once the quota has been credited to your workspace.
• No pro-rata refunds are issued for the unused portion of a billing cycle when a Customer downgrades or cancels mid-cycle.

1. Sign in as the Organisation Owner (ORG_OWNER) of your Nidhi Arpan workspace.
2. Navigate to Settings → Subscription.
3. Click Cancel Auto-Renewal and confirm.
4. Your workspace will continue to work on its current plan until the end of the paid billing cycle.
5. At the end of the cycle, the workspace automatically drops to the free Tier 0 mode. Historical data is retained but Tier 1 features become read-only.

If you cannot access Settings for any reason, email support@nidhiarpan.com from the email address registered against your workspace and we will action the cancellation within 2 business days.

Notwithstanding the "No Refunds" stance above, we will refund the following at the discretion of our finance team:

• Duplicate charge — where the same subscription was paid for twice within the same billing cycle due to a technical retry.
• Failed provisioning — where a payment was captured but the workspace was never provisioned or activated.
• Unauthorised charge — where the Customer can prove the payment was initiated without their authorisation (subject to Razorpay dispute resolution).

To request a review, raise a ticket at support@nidhiarpan.com within 7 calendar days of the charge, quoting your Razorpay Payment ID and workspace URL. Approved refunds are processed to the original payment method within 7 – 10 business days.

Initiating a chargeback via your bank without first raising a support ticket with us will result in immediate suspension of your workspace. We reserve the right to contest chargebacks with full transaction, session and audit-log evidence.