Knowledge Base

Frequently Asked Questions

Answers to the 60+ most common questions, from onboarding to CA exports.

PART 1: What is this magical app and how do we start? (Onboarding & Registration)

PART 2: How do we handle money safely? (Banking & Tiers)

PART 3: Collecting money at the counter (POS & Offline Magic)

PART 4: Tickets, Crowds & Gate Scanning

PART 5: Managing Expenses & Books (Makers, Checkers, Shifts)

PART 6: Tax Compliance & CA Audits

PART 7: Plans, Trials, Referrals, and Sponsorships

PART 8: Money, Bank Payouts & Razorpay

PART 9: Dashboards & Real-Time Tracking

PART 10: Reconciliation & Tallying

PART 11: Sponsorship Support

PART 12: Extracting Ledgers & Reports

PART 13: Custom Branding & White-Labeling

PART 14: App Security, Biometrics & PINs

PART 15: FCRA & Help Desks

PART 16: AI Assistant & Collaborators

Frequently Asked Questions

What is this app and why should our Mandal or Temple use it?

Which types of organizations can register?

Do we need special hardware or heavy software?

How does our Mandal register?

Difference between Tier 1 and Tier 0?

Can Tier 0 use a personal savings account?

How do online payments reach us without mixing?

How do volunteers collect at the counter?

What is the "Double-Commit" button?

What if the internet stops during a festival?

How do devotees get their receipt?

How do we stop long queues?

How do we stop ticket copying?

What if a phone is cracked at the gate?

How do we track spending?

Can any volunteer log/approve expenses?

How do volunteers hand over cash?

What is the Kill-Switch?

How does the app help with new tax laws?

Can we export CA-ready reports?

What happens to donor PII when we downgrade?

Trial plans for small Mandals?

Can businesses sponsor us through the app?

Daily WhatsApp Khata Summary?

How does the Referral Program work?

When do donations reach the bank?

Do you hold our money or take a cut?

What if a payment fails?

What does the Admin Dashboard show?

What does a Volunteer see?

How does cash reconciliation work?

What if there's a shortage or extra?

How is Razorpay checked against bank?

How does sponsorship work?

How do you handle the tax paperwork?

How do we download for our CA?

Can volunteers export their own summaries?

Can we remove your branding?

Do volunteers type PIN every time?

What if a volunteer forgets their PIN?

Can we accept foreign donations?

How do we get help?

Who is Vaani?

How does the Creator Network work?